FAQ
Are your frames handmade?
Yes. Each frame is made and finished by hand in New York. Because our pieces are handcrafted, slight variations in the wood grain, texture, and finish may occur. These natural differences are part of what makes each piece unique.
What are the frame sizes?
Our framed artwork is available in several sizes:
Mini: approximately 5.25" square
Small: approximately 8.5" square
Large: approximately 12.5" square
XL: approximately 19" square
Available sizes and frame finishes may vary by artwork.
What frame colors are available?
Most pieces are available in Gold, White, and Black.
Our Gold frame features a more detailed, traditional profile, while our White and Black frames have a wider, simpler wood profile.
Mini artwork is currently available in Gold only.
Is there glass over the artwork?
No. Our framed artwork does not use glass. The print is permanently mounted within the frame, eliminating glare and allowing the texture and detail of the artwork to remain visible.
What kind of paper do you use?
Our artwork is printed on premium textured matte paper selected to give each image depth and a beautiful fine-art appearance without the shine of standard photo paper.
Is each piece made to order?
Yes. Our framed artwork is made to order rather than pulled from a warehouse of finished products. Your artwork is printed, framed, assembled, inspected, and packaged specifically for your order.
How long will my order take to ship?
Most orders ship within 4–8 business days. Processing times may be longer during busy holiday periods because every piece is made to order.
If you need an item by a particular date, please contact us before ordering and we'll let you know if we can accommodate your timeframe.
How will my order be shipped?
Orders are shipped using UPS or USPS, depending on the destination, package, and available shipping service. Tracking information will be provided once your order ships.
What happens if my artwork arrives damaged?
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
Include your order number along with clear photographs of the item and packaging. We'll review the issue and work with you to make it right.
Do you accept returns or exchanges?
Because each piece is handmade to order, we generally do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or other buyer-preference reasons.
If your item arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.
For complete details, please see our Refund Policy.
Do you accept custom requests?
You're welcome to ask! While we can't accommodate every custom request, we're happy to discuss different artwork, sizing, or other ideas when possible.
Use our Contact page to get in touch.
Where are your products made?
Our framed artwork is handcrafted and finished in New York.