Refund Policy

Each piece from Countryside Creations NY is made to order specifically for your purchase. Because our products are made to order, all sales are final and we do not accept returns, exchanges, or cancellations for change of mind.

This final-sale policy does not apply to items that arrive damaged or defective, incorrect items, or other issues for which a refund or replacement is required or approved.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our work and want your order to arrive exactly as it should.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us within 5 days of delivery at Terrence@countrysidecreationsny.com.

Please include your order number along with clear photographs of the item and, when applicable, the shipping packaging. We will review the issue and work with you to make it right.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Custom & Personalized Orders

Custom, personalized, and specially commissioned items are also final sale and cannot be returned or exchanged. If there is a defect, damage, or an error on our part, please contact us so we can correct the issue.

Shipping Damage

Please retain the item and its original packaging while we review any shipping damage claim. We may need photographs of the packaging and damaged item to assist with the carrier claim.

Refunds

When a refund is approved due to damage, defect, an incorrect item, or another issue approved by us, it will be issued to the original payment method.

Please allow up to 10 business days after the refund is processed for it to appear on your account. Processing times may vary by bank or credit card provider.

Questions or Problems With Your Order

Please contact Terrence@countrysidecreationsny.com. We're always happy to help with a genuine problem and will do our best to make things right.